Thank you for visiting Longfield Farm! This page will answer most common questions about ordering online, but if you need additional help, please contact us and we will be back in touch with you promptly.
Processing Orders: We process and ship all online orders within three business days, or notify the customer that it is out of stock or back ordered.
Shipping Policy: We offer free shipping to the USA and Canada for the products in our online catalog. Please contact us for shipping rates to other countries.
Payment: We accept all major credit cards through Paypal (you do not need to sign up for Paypal to use a credit card to pay for your order.)
Sales Tax: We are required to charge 8% sales tax on all orders shipped to an address in the State of New York.
Returns and Exchanges: We want you to be satisfied with your purchase. Each item is inspected for defects before it leaves our farm. If you receive a defective or damaged item it may be returned for an exchange or refund within 14 days of receipt of your purchase. Unused items may also be exchanged or returned within 14 days. The return shipping costs is the customer’s responsibility; however, if an item you received was damaged or incorrect, we will issue a credit for your shipping cost. To process your exchange or return, or if you have any questions, please contact us.
We may use the email address you provide to send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you decide to subscribe to our mailing list, you will receive emails that may include news from the farm, updates, promotions, and related product or service information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. Your credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. We do not have access to your credit card information on our website.
Third party links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Account’ page.
Childrens Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.